1)ORDER CYCLE - all time related event that make-up the total time required for customer to receive an order
2)ORDER TRANSMITTAL TIME - the method, used for communicating order
3)ORDER PROCESSING - activities as prepring shipping documents, updating inventory records, coordinating credit clearance and checking the order.
4)ORDER ASSEMBLY - the time required to make the shipment ready for delivery after the order has been received and the order information has been made available to the warehouse or shipping department.
5)STOCK AVAILABILITY - when the customer needs the goods, they might be provide to the customer.
6)DELIVERY TIME - time required to move the order from the stocking point to the customer location.
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